Kai Heinricy
Introduction
The retail sector is evolving rapidly. Today, customers expect a smooth experience that connects in-store shopping with digital services such as loyalty programmes, gift cards, and click & collect. At the same time, legal requirements for POS systems are becoming more and more complex, driven by regulations such as Germany’s KassenSichV (Cash Register Security Ordinance) or other international fiscalisation obligations.
SAP Customer Checkout Cloud Edition is SAP’s modern POS solution, developed specifically to meet these demands. It enables retailers to manage all point-of-sale processes efficiently, securely, and in full compliance with legal requirements – while being seamlessly integrated into their existing SAP system landscape.
What is SAP Customer Checkout Cloud Edition?
Customer Checkout Cloud Edition is SAP’s new-generation POS solution – cloud-based, centrally managed, and purpose-built for international retail. It combines the advantages of SAP Customer Checkout On-Premise with the benefits of a fully managed cloud solution.
For example:
- No dedicated server is required for the Manager
- Automatic updates and security patches are guaranteed
- The solution scales quickly and easily to new locations
- The system is always up to date and ready to use
- Deployment and setup can be completed quickly and efficiently
As such, SAP Customer Checkout Cloud Edition delivers a future-ready POS solution that adapts flexibly to modern omnichannel processes. It will continue to be expanded with new SAP features through regular release cycles. The On-Premise version will no longer be developed, and a migration path from On-Premise to the Cloud Edition is also planned.
The solution is based on two core components:
Today, a POS terminal has to do far more than scan items and print receipts. Indeed, rising customer expectations, legal requirements, and omnichannel demands have transformed the checkout into a highly integrated control centre.
Component |
Function |
|---|---|
|
SAP Customer Checkout Manager (CCO Manager) |
Central control, monitoring, configuration, and communication |
|
SAP Customer Checkout (POS/Terminal) |
Sales processing, receipt handling, integrating peripherals, and offline operation |
Together, these two components form a robust and reliable system that seamlessly connects store operations with headquarters.
SAP Customer Checkout Manager – the cloud backend
Customer Checkout Manager is hosted by SAP in the cloud and designed as a modern web application. It features a clear, intuitive interface and can be configured in just a few clicks, as everything runs in the browser and no in-store installation is required.
Key features:
- User and role management
- Multilingual POS configuration
- Material/price data import with central price control
- Store/register hierarchy (e.g. region → store A/B → register 1/2)
- Real-time receipt display and monitoring
- Reporting and end-of-day closing reports
- POS layout editor
- Configuration of gift cards, loyalty programmes, and vouchers
- Email dispatch configuration
- Integration with communication systems (e.g. SAP S/4HANA)
- Time recording and cash register management
- Data protection module and audit logs
- Centralised rollout of software updates
- Archive integration
- Support for registering cash registers with the tax authorities
- User and role management
- Multilingual POS configuration
- Material/price data import with central price control
- Store/register hierarchy (e.g. region → store A/B → register 1/2)
- Real-time receipt display and monitoring
- Reporting and end-of-day closing reports
- POS layout editor
- Configuration of gift cards, loyalty programmes, and vouchers
- Email dispatch configuration
- Integration with communication systems (e.g. SAP S/4HANA)
- Time recording and cash register management
- Data protection module and audit logs
- Centralised rollout of software updates
- Archive integration
- Support for registering cash registers with the tax authorities
SAP Customer Checkout – the in-store POS system
The software is installed locally on Windows and used as a browser application. All settings are clearly structured and easy to learn. Connecting to the Customer Checkout Manager is simple and secure, and updates and data are transferred automatically.
Key features:
- Country-specific setup
- Multi-currency support and exchange rates
- Tax rates and fiscalisation requirements
- Item, customer, and price synchronisation
- Applying gift cards, loyalty programmes, and vouchers
- Peripheral integration (scanners, printers, payment terminals, etc.)
- End-of-day processes
- Standard POS processes (sales, returns, voids, parking, item/receipt discounts)
- Receipt printing, email delivery, or QR code output
- Offline capability → sales continue uninterrupted
- Self-checkout layout available
- Country-specific setup
- Multi-currency support and exchange rates
- Tax rates and fiscalisation requirements
- Item, customer, and price synchronisation
- Applying gift cards, loyalty programmes, and vouchers
- Peripheral integration (scanners, printers, payment terminals, etc.)
- End-of-day processes
- Standard POS processes (sales, returns, voids, parking, item/receipt discounts)
- Receipt printing, email delivery, or QR code output
- Offline capability → sales continue uninterrupted
- Self-checkout layout available
Summary
With SAP Customer Checkout Cloud Edition, your POS system becomes a centrally managed, globally scalable retail touchpoint. Automatic cloud updates, international fiscal compliance, and omnichannel capabilities make the solution a future-proof component of SAP’s retail strategy. It can be rolled out quickly, runs reliably and efficiently in day-to-day store operations, and supports a smooth, modern customer experience.
Customer Checkout Cloud Edition paves the way for a POS that will work just as reliably tomorrow as it does today – only more flexible, smarter, and even better connected.
Sound interesting?
Want to learn more about SAP Customer Checkout Cloud Edition? Feel free to reach out to us – no strings attached.
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