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The Product Info App gives customer-facing staff access to key sales information about a product – all in one place. In addition to product master data, the app shows real-time inventory levels, enables customer database integration, and links to related components and variants of a given product. Built-in shortcuts enable users to quickly create sales orders or access products directly and efficiently in the webshop.
This makes the app an ideal solution for retailers with multiple locations and complex product or assortment structures.
The idea for the Product Info App originated from close collaboration on a customer project. The goal was to provide sales staff with fast, centralised access to all necessary product information. Ultimately, this resulted in greater efficiency and enhanced satisfaction – for both employees and customers.
Thanks to integration with SAP Order Management for Sourcing and Availability (OMSA), the inventory display takes into account future inbound and outbound movements as well as reservations. This ensures the app always shows the actual available quantity of a product – rather than outdated stock levels. By integrating OMSA, the app also supports services such as Click & Collect and Click & Reserve.
What’s more, having access to product availability information across stores makes it easy to check stock levels at nearby locations.
Thanks to integration with SAP Order Management for Sourcing and Availability (OMSA), the inventory display takes into account future inbound and outbound movements as well as reservations. This ensures the app always shows the actual available quantity of a product – rather than outdated stock levels. By integrating OMSA, the app also supports services such as Click & Collect and Click & Reserve.
What’s more, having access to product availability information across stores makes it easy to check stock levels at nearby locations.
Integrating a customer database enables efficient search and filter functions based on existing customer data. For example, scanning a loyalty card or searching by name allows staff to access key details such as a customer’s purchase history. This not only allows for more personalised service, but also creates valuable opportunities for up-selling and cross-selling.
Integrating a customer database enables efficient search and filter functions based on existing customer data. For example, scanning a loyalty card or searching by name allows staff to access key details such as a customer’s purchase history. This not only allows for more personalised service, but also creates valuable opportunities for up-selling and cross-selling.
The app provides a clear overview of all components and variants a given item. This makes it easier and quicker to find products, especially within complex product ranges.
As a result, staff can provide more tailored recommendations to customers – boosting overall satisfaction.
The app provides a clear overview of all components and variants a given item. This makes it easier and quicker to find products, especially within complex product ranges.
As a result, staff can provide more tailored recommendations to customers – boosting overall satisfaction.
To retrieve accurate product availability information, the app needs to be integrated with SAP Order Management for Sourcing and Availability (OMSA), a solution within the SAP Industry Solutions portfolio.
For more details, feel free to visit our SAP Industry Solutions page or explore our blog posts about SAP OMSA.
The information retrieved varies depending on the customer and use case. Typically, it includes past purchases and profile-specific details. With this information, all relevant associated products are immediately made available, supporting the respective sales or consultation scenario.
Because requirements and setup efforts vary depending on your current IT environment, we don’t offer a one-size-fits-all pricing model. Final costs are determined by the level of customisation and setup needed, as well as a licensing fee based on the number of users or locations.
After an informal, no-obligation consultation, we’ll be happy to put together a personalised offer for you.
Our solutions are fully deployed within the customer’s SAP Business Technology Platform (BTP) account, ensuring that RBOmnishore has no access to customer data. This setup also makes both the initial deployment and future updates straightforward for BTP administrators to manage.
Interested in our Product Info App? Contact us today to find out more – no strings attached.
RBOmnishore
RealCore RB DACH GmbH &
RealCore Omnishore GmbH
Winterhuder Weg 78a
D-22085 Hamburg
backoffice@rb-omnishore.de
www.rb-omnishore.de