Key topics

Managed SAP services

We harness the expertise of professionals who understand our customers’ operations. They provide support not only in day-to-day business but also in optimisation efforts and change initiatives. This approach results in more efficient outcomes with less hassle.

Thomas Witt

“To optimise system performance, we offer extensive support in areas where our clients may lack expertise or prefer external assistance. Our goal is to enhance efficiency and ease the burden on your business.

Our promise: Your SAP system runs seamlessly with us – Reliable. Secure. Efficient.”

Managed SAP services:
Maximum efficiency

Our solution to your challenges

Business challenge

  • The IT landscape faces various challenges such as IT security, SAP S/4HANA migration, real-time data management, and data protection.
  • In Germany, many companies are experiencing a shortage of IT professionals and are forced to postpone critical projects while neglecting day-to-day IT administration.
  • Your SAP ECC–SAP S/4HANA migration is complete (or you have just implemented SAP S/4HANA) – but who will take care of the new system?

Managed SAP Services offers the solution:

  • Drawing on extensive experience and expertise, we tackle IT challenges with efficiency.
  • Companies can focus on their core business while we take care of their IT requirements.
  • Our service is centered around the entire lifecycle of your application.

  • We manage your application throughout its entire cycle, providing support for disruptions and actively contributing to the continuous improvement and development of your application.

     
     

Our goal is to maximise the stability and operation of your application.

The benefits of Managed Services

  1. Focus on core business: Outsourcing your IT management to experts allows you to concentrate on your strategic business goals instead of having to allocate time and resources to administrative tasks.
  2. Scalability: Managed Services are flexible and adapt to your changing requirements. You can quickly respond to growth or changes without the need for further investments in IT infrastructure.
  3. Cost efficiency: By avoiding capital expenditures on building and maintaining your IT infrastructure, you can optimise costs and plan your budget.
     
  4. Top expertise: With Managed Services, you gain access to highly skilled professionals who monitor and maintain your IT systems, enhancing both reliability and performance.
  5. Security and compliance: Ensuring compliance with security standards and regulations is paramount.
  6. Minimising downtime: By monitoring and quickly responding to issues, Managed Services can help minimise downtime, ensuring seamless continuity in your business operations.
  7. Individuality: We tailor our comprehensive solution to meet your individual requirements.

Managed Services offers companies the opportunity to fine-tune their IT strategy and enhance organisational efficiency. This allows them to concentrate on core priorities, securing a competitive edge in today’s digital business world.

Overview of our services

  • Service STRATEGY: We develop a customised service strategy tailored to your specific requirements.
  • Service DESIGN: Our team designs services for seamless integration into your IT infrastructure, ensuring optimal performance.
  • Service TRANSITION: We support you in smoothly implementing new services to minimise disruptions.
  • Service OPERATION: Our experts ensure the continuous operation of your services to guarantee maximum availability and performance.

Our guidelines:

  • Continuous improvement and optimisation: We focus on improving and optimising your SAP solutions so that they always meet current requirements.
  • Customer-specific customisation: We tailor your SAP solutions to your specific requirements. Whether you’re using an on-premises infrastructure or have already migrated to the cloud, we make sure your solutions are perfectly aligned with your needs.
  • Lifecycle management: We work to ensure that your SAP systems remain efficient and drive your business forward. From planning and implementation to ongoing maintenance and optimisation, we provide solutions that align with your business requirements.

Our Managed Services building blocks

Managed RISE with SAP

Using “RISE with SAP”, you migrate your existing ERP data and processes to the cloud, unlocking numerous benefits. We assure a smooth transformation and continue to support you throughout the process.

Managed SAP security

Our end-to-end security solutions protect your most valuable data, whether you are working on-premise or in the cloud. Count on our IT security experts to deliver first-class security for your SAP environment.

Managed SAP S/4HANA (Azure or AWS)

Choose your cloud infrastructure, and we’ll make sure your SAP system runs smoothly. We also provide support for integration into private clouds or on-premise environments.

Managed SAP maintenance

  • Managed SAP applications: Our certified IT experts guarantee the smooth functioning of a variety of SAP solutions, including SAP EWM, SAP ECC, SAP S/4, SAP Business Technology Platform, SAP CAR, Supply Chain Management (SCC), ERP, and POS systems such as SAP Customer Checkout (CCO).
    • SAP Incident Management according to SLA for issue resolution
    • SAP Problem Management
    • SAP Change Management
  • SAP Service Desk: Our service team is available 24/7 to process service requests and provide immediate assistance for any SAP system disruptions.
  • Managed SAP monitoring: Our team of SAP experts continuously monitors your systems to detect and resolve potential issues early on.

Our maintenance services for SAP solutions include:

  • SAP S/4HANA
  • SAP Retail Store
  • SAP Customer Checkout 
  • SAP Business One
  • SAP Extended Warehouse Management (EWM)
  • SAP Business Technology Platform (BTP)
  • Industry Cloud Services (SAP Predictive Planning & Inventory Orchestration, SAP Order Management Foundation, Order Management Sourcing & Availability, and more)
  • SAP Customer Activity Repository (CAR)
  • SAP ECC

Benefit from our experience

With Managed SAP Services, you can secure your IT operations, save time and resources, and focus on strategic business goals. Position yourself for success in today’s dynamic digital business world.

  1. Subject expertise: Leverage our expertise and ensure your SAP solutions are carried out efficiently and with success.
  2. Focus on your core business: By outsourcing IT management tasks to us, you can concentrate on your core business and pursue strategic goals, rather than investing time and resources in technical tasks.
  3. Scalability: Our flexible services adapt to your evolving requirements.
  4. Cost efficiency: Optimise your IT costs and budget by reducing spend on IT infrastructure through our Managed Services.
  5. Security and compliance: Our security measures ensure the protection of your data and compliance with necessary standards.
  6. Minimising downtime: By monitoring and quickly responding to issues, we help minimise downtime, ensuring your business operations continue to run smoothly.
  7. Round-the-clock support: Our 24/7 service desk is ready to provide immediate assistance with service requests or disruptions.
Questions about our Managed SAP Services? Want to learn more about what we offer?
We're here to guide you and look forward to connecting with you.
Get in touch

RBOmnishore
RealCore RB DACH GmbH &
RealCore Omnishore GmbH

Winterhuder Weg 78a
D-22085 Hamburg

backoffice@rb-omnishore.de
www.rb-omnishore.de

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